Documentation
How do I pay for an app?
This article explains how to purchase an app from the monday.com marketplace. All our apps support billing through monday.com. All subscriptions renew automa...
How does app pricing work?
Our subscription plans match your monday.com subscription in a one-to-one manner. For example, most of our plans look something similar to the table below: A...
Why our monday.com apps require a paid subscription
Thank you for your interest in our apps. A lot of our apps are integrations between monday.com and another SaaS product (such as Microsoft 365, Google, or Ta...
How to uninstall an app
This article explains how to uninstall a marketplace app from your monday.com instance. Press the Apps icon: Press the Installed Apps button Select the app y...
How to cancel an app trial
To cancel an app trial for a monday.com marketplace app, simply uninstall the app. The app trial will be cancelled. Related: Will my free trial automatically...
How to cancel an app subscription
This article explains how to cancel an app subscription. All our apps support billing through monday.com. All subscriptions renew automatically each month (o...
Free subscriptions for non-profits
We offer free subscriptions on our monday.com apps for up to 100 users to nonprofit organisations. Additional users are charged at the normal rate. Details i...
How to apply a discount to a monday.com app subscription
When we issue a discount for a monday.com app, it has to be for a specific app plan, so we will always let you know the app plan we’ve applied the discount t...
How to rate an app in monday.com
Rating an app is a good way to let others know what you think of the app. It’s quick and easy to do and the steps are shown in the video below: https://www.y...
Will my free trial automatically become a paid subscription when the trial ends?
No. In order to convert from a free trial to a paid subscription, you have to manually pay for the first month of the app subscription. After the first manua...
I need a tax invoice for my app subscription
Scenario You purchase one of our apps from monday.com and require an invoice for the subscription. What to do Unfortunately, we cannot supply you with an inv...
My organisation is tax exempt, how do I get a refund on the tax?
Scenario You purchase one of our apps from monday.com and they added sales tax to the bill. Your organisation is tax exempt, so you need to get your tax refu...
Some of my Safari users cannot see the content in an app
This is an unfortunate part of how the the monday.com apps framework works, running code in an iframe on a different domain to your monday.com instance. When...
How to allow third-party cookies in your browser
Sometimes for integrations to work correctly, we need to allow third cookies. Here’s how. In Chrome Launch Chrome and navigate to the following path via its ...
How to perform a hard refresh in common web browsers
A hard refresh clears your browser cache for a specific page, which forces it to load the most recent version of that page. This could include new scripts, s...
What role-based restrictions are there on our apps?
In monday.com there are several default account roles: Admin Member Guest Viewer Based on these roles, the following permissions are given: Admins There are ...