I need a refund for my app subscription

Scenario

You purchase one of our apps from monday.com and require a refund for the subscription.

Firstly, check this page – Refund eligibility – to see if you are eligible for a refund.

Unfortunately, we cannot supply you with a refund because the transaction took place between you and monday.com using their payment system.

In fact, if the transaction occurred in the last 60 or so days, we may yet to have received payment for the transaction from monday.com .

Pease contact support@monday.com and ask them for the refund.

You may need to explain that you purchased the app using monday.com’s payment system, so all details of the purchase, including the tax applied will be in their systems.
You may wish to link to this page in your message to monday.com support to help provide context to the support ticket.